HELP

Choose a help topic

I’ve lost my password?

Go to login, at the foot of the login panel there is a link to ‘Lost your password’ – follow that and a link to generate a new password will be sent to the email you used to register on the site.

How can I change my password?

Go to login, at the foot of the login panel there is a link to ‘Lost your password’ – follow that and a link to generate a new password will be sent to the email you used to register on the site.

Why can’t I access some pages?

First, you need to be logged in access most of the site. Check that you are logged in.

There are three membership levels on the site. Each allows access to different content. If you are logged in and can’t view some content, it probably means that it’s restricted for your membership level.

You can upgrade your membership level at any time. Go to ‘My profile’ to see your account where you will have the option to upgrade.

How do I cancel my subscription?

Go to ‘My profile’ – Account, where there is the option to cancel your account and stop any future reoccuring payments.

How can I upgrade my subscription?

You can upgrade your membership level at any time. Go to ‘My profile’ to see your account where you will have the option to upgrade.

Is the community level free?

Yes, the community level is free and always will be – simply go to ‘Join’ and subscribe for your free membership.